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Publication Type
Journal Article
UWI Author(s)
Author, Analytic
Austin, Ian
Author Affiliation, Ana.
School of Continuing Studies
Article Title
Capacity management for continuous improvement in distance education
Medium Designator
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Connective Phrase
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Journal Title
YouWe Quality Assurance Forum
Translated Title
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Reprint Status
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Date of Publication
2002
Volume ID
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Issue ID
6
Page(s)
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Language
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Connective Phrase
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Location/URL
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ISSN
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Notes
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Abstract
Discusses capacity management and continuous improvement within the distance education framework, as a means of satisfying the demands for increased access, conserving resources, controlling costs and finding alternative sources of revenue while trying to maintain optimal capacity levels. Advances the idea that before there is any consideration of greater investments, the institution must first confront the situation as a management problem by using the technique of the Theory of Constraints (TDC) and Total Quality Management (TQM)....
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