Author Affiliation, Ana.
School of Continuing Studies
Capacity management for continuous improvement in distance education
YouWe Quality Assurance Forum
Date of Publication
Discusses capacity management and continuous improvement within the distance education framework, as a means of satisfying the demands for increased access, conserving resources, controlling costs and finding alternative sources of revenue while trying to maintain optimal capacity levels. Advances the idea that before there is any consideration of greater investments, the institution must first confront the situation as a management problem by using the technique of the Theory of Constraints (TDC) and Total Quality Management (TQM)....