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Publication Type
Journal Article
UWI Author(s)
Author, Analytic
Bailey, Arlene N.; Ngwenyama, O.
Author Affiliation, Ana.
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Article Title
The Challenge of e-Participation in the Digital City: Exploring Generational Influences among Community Telecentre Users
Medium Designator
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Connective Phrase
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Journal Title
Telematics and Informatics
Translated Title
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Reprint Status
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Date of Publication
2011
Volume ID
28
Issue ID
3
Page(s)
204-214
Language
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Connective Phrase
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Location/URL
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ISSN
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Notes
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Abstract
A primary challenge for the development of e-government and the digital city is participation by low-income, older and technology-challenged citizens. This paper reports on the role of inter-generational interactions in community telecentres in facilitating low-income, older and technology-challenged citizens in gaining access and using digital city infrastructure. Our research also finds that virtual communities are playing a role in supporting e-participation among older, technology-challenged citizens. We examine the influence and interaction of members of offline communities, who use telecentres, on virtual community participation. These communities and telecentres can provide support for the provision of e-services and the development of the digital city. We explore these issues based on empirical field research in community-based telecentres in a developing country. Inter-generational interactions are explored through an analysis using social networks, social identity and social representations theories.....
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